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Customer Service
Customer Service
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My Starship Account
How do I log in to my account?
Click on Log In at the top middle of ShopStarship.com To log in, just type your email address and password, and youre good to go.
Why should I sign up for an account?
A ShopStarship.com account lets you access special images, video clips and more. With an account, you can start receiving exclusive offers for discounts, sales, and other promotions. Sign up for your account here.
Click Here
Forgot your password?
Dont worry, because we can email it to you! We just need your email address. Click Here!
How do I see my order status?
Go to the My Account page and scroll down to the bottom. The Order/Billing History section has the status of your ShopStarship.com orders.
The ShopStarship.com Privacy Policy
We value your privacy and will not share your personal information with anyone..ever!
Problems Logging In
First of all, check the caps lock buttons and make sure youre not typing your password in all capital or lower-case characters. If that doesnt work, you should make sure you are using the most recent version of your browser by visiting the software companys site and installing any upgrades.
Ordering and Shipping
Discreet Shipping/ Shipping Times
All of our items are shipped in unmarked envelopes or boxes with only our mailing address on the label. Shipping time varies depending on the time you placed your order as well as the shipping option you selected. Orders that are placed after 2:00pm will be processed the following business day. We offer numerous shipping options to better suit your budget, from next-day shipping to express delivery (3-5 days) to standard shipping (10 to 14 business days).
Secure Online Ordering 24/7
When you shop at ShopStarship.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.
ShopStarship.com use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer and AOL browsers, so that only ShopStarship.com can read a buyer's personal information. Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will receive an email after your order is received and another once your order is shipped.
Returns and Exchanges
What's your Return Policy?
Return Policy
The security and well being of our customers is top priority here at Starship Enterprises of Atlanta. Practical sanitation purposes prevent us from accepting returns or exchanges. Because of the intimate nature of our items all sales are final.
Defective Items
When your order arrives promptly test all battery operated items BEFORE using. In the event that you receive a defective item, we will replace that product. Please contact us for further information concerning defective items. All defective items must be returned within 30 days of receipt and in original packaging.
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